Privacy policy

Last updated: July 8, 2026

Oakhometo operates this store and website, including all related
information, content, features, tools, products and services, in order
to provide you, the customer, with a curated shopping experience
(the "Services"). Oakhometo is powered by Shopify, which enables us
to provide the Services to you. This Privacy Policy describes how we
collect, use, and disclose your personal information when you visit,
use, or make a purchase or other transaction using the Services or
otherwise communicate with us. If there is a conflict between our
Terms of Service and this Privacy Policy, this Privacy Policy controls
with respect to the collection, processing, and disclosure of your
personal information.

Please read this Privacy Policy carefully. By using and accessing any
of the Services, you acknowledge that you have read this Privacy
Policy and understand the collection, use, and disclosure of your
information as described in this Privacy Policy.

Personal Information We Collect or
Process

When we use the term "personal information," we are referring to
information that identifies or can reasonably be linked to you or
another person. Personal information does not include information
that is collected anonymously or that has been de-identified, so
that it cannot identify or be reasonably linked to you. We may
collect or process the following categories of personal information,
including inferences drawn from this personal information,
depending on how you interact with the Services, where you live,
and as permitted or required by applicable law:

• Contact details including your name, address, billing address,
  shipping address, phone number, and email address.
  
• Financial information including credit card, debit card, and
  financial account numbers, payment card information, financial
  account information, transaction details, form of payment,
  payment confirmation and other payment details.
  
• Account information including your username, password,
  security questions, preferences and settings.
  
• Transaction information including the items you view, put in
  your cart, add to your wishlist, or purchase, return, exchange or
  cancel and your past transactions.
  
• Communications with us including the information you
  include in communications with us, for example, when sending a
  customer support inquiry.
  
• Device information including information about your device,
  browser, or network connection, your IP address, and other unique
  identifiers.
  
• Usage information including information regarding your
  interaction with the Services, including how and when you
  interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit
  or use the Services, communicate with us, or otherwise provide us
  with your personal information;
  
• Automatically through the Services including from your
  device when you use our products or services or visit our
  websites, and through the use of cookies and similar
  technologies;
  
• From our service providers including when we engage them to
  enable certain technology and when they collect or process your
  personal information on our behalf;
  
• From our partners or other third parties.
  

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you
use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your
  personal information to provide you with the Services, including
  to perform our contract with you, to process your payments, to
  fulfill your orders, to remember your preferences and items you
  are interested in, to send notifications to you related to your
  account, to process purchases, returns, exchanges or other
  transactions, to create, maintain and otherwise manage your
  account, to arrange for shipping, to facilitate any returns and
  exchanges, to enable you to post reviews, and to create a
  customized shopping experience for you, such as recommending
  products related to your purchases. This may include using your
  personal information to better tailor and improve the Services.
  
• Marketing and Advertising. We use your personal information
  for marketing and promotional purposes, such as to send
  marketing, advertising and promotional communications by
  email, text message or postal mail, and to show you online
  advertisements for products or services on the Services or other
  websites, including based on items you previously have
  purchased or added to your cart and other activity on the
  Services.
  
• Security and Fraud Prevention. We use your personal
  information to authenticate your account, to provide a secure
  payment and shopping experience, detect, investigate or take
  action regarding possible fraudulent, illegal, unsafe, or malicious
  activity, protect public safety, and to secure our services. If you
  choose to use the Services and register an account, you are
  responsible for keeping your account credentials safe. We highly
  recommend that you do not share your username, password or
  other access details with anyone else.
  
• Communicating with You. We use your personal information to
  provide you with customer support, to be responsive to you, to
  provide effective services to you and to maintain our business
  relationship with you.
  
• Legal Reasons. We use your personal information to comply
  with applicable law or respond to valid legal process, including
  requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce
  or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal
information to third parties for legitimate purposes subject to this
Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform
  services on our behalf (e.g. IT management, payment processing,
  data analytics, customer support, cloud storage, fulfillment and
  shipping).
  
• With business and marketing partners to provide marketing
  services and advertise to you. For example, we use Shopify to
  support personalized advertising with third-party services based
  on your online activity with different merchants and websites. Our
  business and marketing partners will use your information in
  accordance with their own privacy notices. Depending on where
  you reside, you may have a right to direct us not to share
  information about you to show you targeted advertisements and
  marketing based on your online activity with different merchants
  and websites. You can exercise your rights to opt-out of those
  uses here .
  
• When you direct, request us or otherwise consent to our
  disclosure of certain information to third parties, such as to ship
  you products or through your use of social media widgets or login
  integrations.
  
• With our affiliates or otherwise within our corporate group.
  
• In connection with a business transaction such as a merger or
  bankruptcy, to comply with any applicable legal obligations
  (including to respond to subpoenas, search warrants and similar
  requests), to enforce any applicable terms of service or policies,
  and to protect or defend the Services, our rights, and the rights of
  our users or others.
  

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes
personal information about your access to and use of the Services
in order to provide and improve the Services for you. Information
you submit to the Services will be transmitted to and shared with
Shopify as well as third parties that may be located in countries
other than where you reside, in order to provide and improve the
Services for you. In addition, to help protect, grow, and improve our
business, we use certain Shopify enhanced features that
incorporate data and information obtained from your interactions
with our Store, along with other merchants and with Shopify. To
provide these enhanced features, Shopify may make use of
personal information collected about your interactions with our
store, along with other merchants, and with Shopify. In these
circumstances, Shopify is responsible for the processing of your
personal information, including for responding to your requests to
exercise your rights over use of your personal information for these
purposes. To learn more about how Shopify uses your personal
information and any rights you may have, you can visit the Shopify
Consumer Privacy Policy . Depending on where you live, you may
exercise certain rights with respect to your personal information
here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms
operated by third parties. If you follow links to sites not affiliated or
controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and
are not responsible for the privacy or security of such sites,
including the accuracy, completeness, or reliability of information
found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the
Services and/or users of those third-party platforms without
limitation as to its use by us or by a third party. Our inclusion of
such links does not, by itself, imply any endorsement of the content
on such platforms or of their owners or operators, except as
disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children under
the age of majority in your jurisdiction. If you are the parent or
guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out
below to request that it be deleted. As of the Effective Date of this
Privacy Policy, we do not have actual knowledge that we "share" or
"sell" (as those terms are defined in applicable law) personal
information of individuals under 16 years of age

Security and Retention of Your
Information

Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee "perfect security." In
addition, any information you send to us may not be secure while in
transit. We recommend that you do not use unsecure channels to
communicate sensitive or confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide you with Services, comply with legal obligations,
resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances
and, in certain cases, we may decline your request as permitted by
law.

• Right to Access / Know. You may have a right to request
  access to personal information that we hold about you.
  
• Right to Delete. You may have a right to request that we delete
  personal information we maintain about you.
• Right to Correct. You may have a right to request that we
  correct inaccurate personal information we maintain about you.
  
• Right of Portability. You may have a right to receive a copy of
  the personal information we hold about you and to request that
  we transfer it to a third party, in certain circumstances and with
  certain exceptions.
  
• Right to Opt out of Sale or Sharing for Targeted Advertising.
  Depending on where you reside, you may have a right to opt out
  of the "sale" or "share" of your personal information or to opt out
  of the processing of your personal information for purposes
  considered to be "targeted advertising", as defined in applicable
  privacy laws. You can exercise your rights to opt-out of those
  uses here. Please note that if you visit our website with the Global
  Privacy Control opt-out preference signal enabled, depending on
  where you are, we will automatically treat this as a request to
  opt-out for the device and browser that you use to visit the
  website. If we are able to associate the device sending the signal
  to a Shopify account, we will apply the opt out request to the
  account as well. To learn more about Global Privacy Control, you
  can visit https://globalprivacycontrol.org/. Other than the Global
  Privacy Control, we do not recognize other "Do Not Track" signals
  that may be sent from your web browser or device.
  
• Managing Communication Preferences. We may send you
  promotional emails, and you may opt out of receiving these at
  any time by using the unsubscribe option displayed in our emails
  to you. If you opt out, we may still send you non-promotional
  emails, such as those about your account or orders that you have
  made.
  If you reside in the UK or European Economic Area, and subject to
  exceptions and limitations provided by local law, you may exercise
  the following rights in addition to the rights outlined above:
  
• Objection to Processing and Restriction of Processing: You
  may have the right to ask us to stop or restrict our processing of
  personal information for certain purposes.
  
• Withdrawal of Consent: Where we rely on consent to process
  your personal information, you have the right to withdraw this
  consent. If you withdraw your consent, this will not affect the
  lawfulness of any processing based on your consent before its
  withdrawal.
  You may exercise any of these rights where indicated on the
  Services or by contacting us using the contact details provided
  below. To learn more about how Shopify uses your personal
  information and any rights you may have, including rights related to
  data processed by Shopify, you can visit
  https://privacy.shopify.com/en.
  We will not discriminate against you for exercising any of these
  rights. We may need to verify your identity before we can process
  your requests, as permitted or required under applicable law. In
  accordance with applicable laws, you may designate an authorized
  agent to make requests on your behalf to exercise your rights.
  Before accepting such a request from an agent, we will require that
  the agent provide proof you have authorized them to act on your
  behalf, and we may need you to verify your identity directly with us.
  We will respond to your request in a timely manner as required
  under applicable law.

Complaints

If you have complaints about how we process your personal
information, please contact us using the contact details provided
below. Depending on where you live, you may have the right to
appeal our decision by contacting us using the contact details set
out below, or lodge your complaint with your local data protection
authority. For the EEA, you can find a list of the responsible data
protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal
information outside the country you live in.

If we transfer your personal information out of the European
Economic Area or the United Kingdom, we will rely on recognized
transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by therelevant competent authority of the UK, as relevant, unless the data
transfer is to a country that has been determined to provide an
adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to
reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy on this
website, update the "Last updated" date and provide notice as
required by applicable law.

Contact

Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please call or email us at help@oakhometo.com or
contact us at 53 Cannon Street, Causeway Bay, Hong Kong Island
Hong Kong SAR For the purpose of applicable data protection laws,
we are the data controller of your personal information.